Urgently Hiring – Front Desk / Guest Services Coordinator
:We are looking for a Mall Front Desk / Guest Service Coordinator to serve as our guests’ first point of contact and manage all aspects of their car wash experience. Mall Front Desk responsibilities include registering guests, managing reservations and providing information about car washing services, rates and amenities. If you have a knack for customer service and customer front desk experience, we’d like to meet you. Ultimately, you will help create a pleasant and memorable experience for our customers.
Responsibilities
:
> Perform all check-in and check-out tasks
> Manage online and phone reservations
> Inform customers about payment methods and verify their credit card data
> Register guests collecting necessary information (like contact details and exact car wash packages)
> Welcome customers upon their arrival
> Provide information about our car wash service at the mall, rates and
amenities
> Respond to clients’ complaints in a timely and professional manner
> Liaise with our car wash staff to ensure all cars are clean and tidy
>Upsell additional services, when appropriate
>Maintain updated records of bookings and payments
Skills
:
> Work experience as a Front Desk Agent, Receptionist or similar role
> Experience with Square Reader (Preferred)
> Customer service oriented attitude
> Excellent communication and organizational skills
Job Type: Part-time
Salary: $9.00 /hour
Experience:
Front Desk: 1 year (Preferred)
Education:
High school or equivalent (Preferred)
Language:
> English
> Spanish (Not Required)
Work Location:
One location – Coral Square Mall, Coral Springs FL
Communication method(s) used:
> Email
> Phone
> In person
This Job Is Ideal for Someone Who Is:
> Dependable -- more reliable than spontaneous
> People-oriented -- enjoys interacting with people and working in groups
> Adaptable -- enjoys doing work that requires frequent shifts in direction
> High stress tolerance -- thrives in a high-pressure environment
Job Type: Part-time
Salary: $9.00 /hour